Refund policy
Last updated: 27 September 2026
This Refund and Return Policy explains how you can return products purchased from Gomery and when refunds apply. Gomery sells consumer gadgets and everyday tech online to customers in Portugal and the EU.
1. Right of withdrawal (EU / Portugal)
If you shop as a consumer, you generally have 14 days from the day you receive your order to withdraw from the purchase without giving a reason, as provided under EU consumer law and Portuguese Decreto-Lei n.º 24/2014 (as amended). To meet the deadline, send a clear withdrawal notice (for example via our Contact page) within those 14 days.
After you tell us you are withdrawing, you have another 14 days to send the goods back to us in unused condition, with original packaging where reasonably possible, and with all accessories included.
2. How to start a return
- Contact us through the Contact page with your order number and the items you want to return.
- We will confirm eligibility and share return instructions and the return address.
- Ship the items back using a trackable method. Keep the proof of postage until the return is completed.
3. Condition of returned goods
Returned products must be unused, undamaged, and in resalable condition. We may deduct from your refund an amount that reflects diminished value if you handled the goods beyond what is necessary to establish their nature, characteristics, and functioning (for example, heavy use, missing parts, or damaged packaging that affects resale).
Hygiene and sealed goods that were unsealed after delivery may not be returnable where Portuguese and EU exceptions apply. We will tell you if an item is non-returnable before purchase when that is the case.
4. Defective or incorrect items
If you receive a defective, damaged, or wrong item, contact us within a reasonable time (ideally within 7 days of delivery) with photos and your order number. We will offer a replacement or full refund, including reasonable return shipping for confirmed defects or errors on our side. Your statutory warranty rights for non-conforming goods remain unaffected.
5. Refunds
Once we receive and inspect your return, we process the refund to the original payment method. Refunds typically appear within 5 to 10 business days after approval, depending on your bank or payment provider. For valid withdrawals, we refund the product price and the standard outbound shipping cost you paid (not express upgrades), unless you chose a more expensive delivery method than the least expensive option we offered.
Return shipping costs for change-of-mind withdrawals are generally paid by you, unless we agree otherwise or Portuguese/EU rules require us to cover them.
6. Non-refundable items
Unless required by law, we do not refund gift cards, digital downloads (if offered), or customized products made to your specifications.
7. Contact
Questions about returns or refunds: use our Contact page and include your order number.