Shipping policy
Last updated: 27 September 2026
This Shipping Policy explains how Gomery ("we", "us", or "our") ships orders placed on our online store to customers in Portugal and the European Union. By placing an order, you agree to the terms below.
1. Shipping destinations
We currently ship to Portugal and other EU member states. If your country is not supported at checkout, we cannot fulfill that order at this time. We do not ship to PO boxes where carrier restrictions apply.
2. Processing time
Orders are typically processed within 1 to 2 business days after payment is confirmed (Monday to Friday, excluding Portuguese public holidays). During peak periods, processing may take up to 3 business days. You will receive an order confirmation email, followed by a shipping confirmation with tracking when your parcel leaves our warehouse.
3. Delivery estimates
Estimated delivery times after dispatch:
- Mainland Portugal: 2 to 5 business days
- Azores and Madeira: 4 to 8 business days
- Other EU countries: 4 to 10 business days
These are estimates only. Delays can occur due to customs checks (where applicable), carrier capacity, weather, or local delivery restrictions. We are not responsible for delays outside our reasonable control.
4. Shipping rates
Shipping costs are calculated at checkout based on destination and order weight. Free shipping promotions, when offered, will be clearly shown on the product page or at checkout. Duties and taxes for EU destinations are generally included under EU distance-selling rules where we are registered to collect VAT. For any destination where import charges may apply, you are responsible for those charges unless stated otherwise at checkout.
5. Tracking
Once your order ships, we email a tracking number and carrier link when available. Tracking updates depend on the carrier. If tracking has not moved for several business days after the expected delivery window, contact us with your order number and we will help investigate.
6. Failed delivery and returns to sender
Please ensure your shipping address and contact details are correct. If a delivery fails because of an incomplete address, refused delivery, or unclaimed parcel, the package may be returned to us. In that case we may charge a re-shipping fee or refund the order minus outbound shipping and any return carrier costs, at our discretion.
7. Damaged or missing parcels
If your package arrives damaged or items are missing, contact us within 7 days of delivery with your order number and photos of the packaging and product. We will arrange a replacement or refund according to our Refund Policy.
8. Contact
For shipping questions, reach us via the Contact page and include your order number.